All rights reserved. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. How do I enable bridge mode on my BT Business Hub? TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. 11:58 AM. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. It means I have a redundantSonos Move which is incredibly frustrating. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. ensure Sonos all working correctly via boost with 5ghz still turned off. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Web admin interface of the BT Smart Hub 2 router. Download the My BT app to check your bill, test your speeds and activate your internet security products. BT added that an update for all users would be available by the end of May. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Clearly there is both and issue with BT and the Sonos app for iPhone on this. It never occurred to me that bridge mode would bypass the router section. Announcements, Guides & Community Updates. First, you need to connect to the router's web management page, so that you can change the settings that you want. Slide the two parts of the hubs plug together until they click into place. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. 03-10-2020 Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. Select Add Additional Network from the drop-down menu. Therefore, it costs more money and were stuck in the contract till 2023! Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Check out our other help articles. If there is a hint then a custom password has been setup. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. (the macaddress is the same as the wifi router apart from a few letters.) An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. Connect the cable to the hub's power port, plug it into the wall and switch it on. Use our hub light guide. BT have advised me this a fix should be out this week. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. This topic has been closed for further comments. Copyright Expert Reviews Holdings Ltd 2023. BT hubs: what are smart hubs and which one do you have? 11:46 AM Please try again in a few minutes. What? Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. 9h23. It only fires up when you open a browser. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. How to set up your BT Smart Hub - YouTube BT Smart Hub 2 router 'disrupting' home networks - BBC News 01-10-2020 Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. Everything now works, so again it confirm the issue is with BT. When the lights have stayed solid blue for two minutes, your hub is ready to go. BT's done a great job on this router. This would be a double NAT (two router) condition which isn't recommended. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. You'll find it on the back of the Hub if you haven't updated it. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Guide to BT Business Hybrid Connect. Navigate Advanced Settings > Log in > Broadband > Internet. - edited all fixed. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. Plug the microfilter into the socket. . This is so you can learn about some of the most important features of your BT Broadband package. Mesh WiFi with BT smart hub - Page 1 - PistonHeads Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. The BBC is not responsible for the content of external sites. There are at least adozen other things that also result in the same situation. Do I need a WiFi 6E router to use WiFi 6E products? 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. However, some older devices are incapable of operating on both. How do I change the IP address on my BT Smart Hub? Assuming it will work on the business hub though as it's a visible option. So I decided to direct message them on Twitter. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. However, I agree with some of the comments. - edited I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Fastest BT Smart Hub 2 Router Open Port Instructions 2) ClickWireless. My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Not sure which hub or router you're using? You can't exit the first few steps. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. Make sure you've completed every step of Smart Setup. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. At the bottom is a setting for Bridging. What is Smart Setup on the BT Hub? How can I turn it on and off? The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Connect using the details on your hub Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Turn off 5ghz and install the boost followed byall speakers. I have now switched the 5GHz option off,which immediately sorted the problem. 30-09-2020 Links to user manuals and other documents for BT Hubs for broadband. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Remember your broadband can be activated any time up to midnight, so you may need to try again later. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. 9:40 PM I too have just discovered this thread, having tried to sort things out for the last week. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. 01-10-2020 Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Pretty obviously really if I look at an old BT modem. BT is offering firmware updates to those affected. Connecting your computer to your broadband. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Enter the username and password for your BT Smart Hub 2 router. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. Were sorry for any inconvenience caused.. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Make sure you keep your hub on all the time. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. Make sure it is fully pushed in - you'll hear a click. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Configure the modem for transparent bridge or modem only mode. Solved: Switch to Router Mode - NETGEAR Communities

Bloomingdale's Triple Points Day, Articles B