The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Seems like nothing is ever cleaned. | Read 241-259 Reviews out of 259. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Join the 268 people who've already contributed. I choose at this time to cancel our memberships and truGym continued to take money from my account. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). | Read 41-60 Reviews out of 241 Moreover i received several very abusive emails from them in the days following. Understandably very angry!! The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Verification can help ensure real people write reviews about real companies. I used to be with DW you in Huddersfield then true gym took it over. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 This gym offers friendly staff with excellent personal trainers. Fuming to be honest. Awful showers. They've also had bad reports in the paper. Find out how we combat fake reviews. Would definitely give more stars if I could! This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Absolutely the poorest new customer relationships ever!! Good luck TruGym you are going to need it! Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Anyone can write a Trustpilot review. Fantastic facilities. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. If you like swimming, prepare to be hugely disappointed! I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Your experience matters. Needs improving but here is hoping it gets there! I have been trying to contact them for a refund for months and have been completely ignored. 2023 Trustpilot A/S. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. Went there this afternoon and there was signing stating the gym was forced to close. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. the recent cctv cameras introduction is also not only bothering me but most of us who cover. If you continue to use this site we will assume that you are happy with it. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Joke of a place. Join the 270 people who've already contributed. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Trugym luton are refusing to refund me 200 of my hard earned cash! Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. You can never get a response from customer service. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 13 Staff on the phone where rude and abrupt and not helpful at all. Your experience matters. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. TruGym Complaints | TruGym #Fail This year I registered again with a different email address. The gym did not respond to my complaint. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. | Read 81-100 Reviews out of 267 I would not recommend this gym to anyone. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Ive requested an email back and a call and have been told a customer representative will be in touch. Poor customer service and conflicting information provided by staff! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. TWO WEEKS go by and nothing. It was ideal as there is a Friday class at 5:30. You buy cheap equipment and take months to repair broken ones. It's a public swimming baths not a gym. We use dedicated people and clever technology to safeguard our platform. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. The floor is never cleaned properly and the water dispenser has mild on it. A positive and social environment to train and meet people. They offer classes which I have found very useful for my weight loss. Good luck getting them to answer the phone. However, you are likely to be ignored. Awful!!! Great gym that everyone feels comfortable and Staff are an asset to the place. I find I spend more time on looking for the weights I need and connectors rather than actually training! Weights are all over the place. They are young, inexperienced and basically don't want to be there. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. I paid for a year membership and at that point had several months left. Cancelled after one year membership. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Date of experience: 10 November 2022. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Good day, I have just renewed my contract after 15 months. We'll then contact Harlands on your behalf to get this resolved. Most staff are very polite. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! I was paying double on a different gym and was always having problems but this is miles better. I joined truGym last week in Maidstone. This is when we could get in the pool from February. Stockton On Tees - AVOID!! Join the 270 people who've already contributed. Lots of equipment to use and is open to everyone. Any attempt to contact head office is ignored. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Read Customer Service Reviews of trugym.co.uk | 5 of 14 - Trustpilot The gym had closed down suddenly in November 2021 and hasn't provided a refund. Awful!! Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . 0 star! Other that that-a good gym. The gym in Luton in Parkstreet are forever changing staff . Staff are mostly friendly and it's well worth a visit. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Very unprofessional! They put on load music then procede to shout over it. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Management ineffective and ambivalent. Your experience matters. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 I use both the free weights, machines and also classes. How many stars would you give TruGym? PREMIUM EQUIPMENT So unprofessional. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. trugym customer service. 14 Customer Service Resume Examples for 2023. TruGym is filled with good equipment and friendly staff. Also more weight clamps are needed as there aren't enough for the machines and free weights. I've had an amazing time going to this gym. Your experience matters. Find another gym do not get involved with them. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Pool full of screaming kids. One good search would have warned me but I was dazzled by the google and facebook reviews. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Your experience matters. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review.
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