Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. You may change your settings at any time or accept the default settings. Staysure take all feedback relating to our products and services seriously. }); Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Lack of direction from middle management and above. Please check with your phone provider if you are unsure about how much a call will cost. . 'active', Contact us about your Expat Policy | Staysure Expat Instead, theyre full of the info you need to get things sorted. Have a fantastic holiday. The call centre dont have enough medical knowledge to assist. Despicable service from dishonourable people. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Staysure is a trading name of TICORP Limited. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; a, Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Staysure Remote Customer Service Representative Salaries in .wsite-product .wsite-product-price a {} Also, for some of our insurers we may receive a profit share payment if they Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Thanks for your feedback. Simply go to the My Insurance section and choose which policy youd like to email to yourself. They subsequentialy told me to claim for myself. They are passionate about supporting new people into the business and we receive great feedback. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Thank you for posting your comments. dealt with it promptly and courteously. Get in touch with us if youd like to make multiple changes to your policy. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. The process was quick and easy and Lisa was very pleasant to deal with. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. }(jQuery)); Broadband TV & Mobile Guides and Company Reviews, Your Jokes | Let's be funny and save some money. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. font-family: "Montserrat" !important; You will receive a written acknowledgement within 5 days of raising your complaint. . I contacted you twice. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Finally I started a new booking and was successful in receiving a quotation which I accepted. - Saturday: 9am - 5:30pm Handful of friends made at Staysure. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Staysure Travel Insurance Reviews | Read Customer Service Reviews of I wasn't entirely happy with the service I got but I don't blame the staff for it. Staysure hiring Customer Service Insurance Agent in Northampton With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Date of experience: March 13, 2016 Will definitely be dealing with Staysure in the future for my holiday cover. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Pros & Cons are excerpts from user reviews. $(function() { Unhappy with your Staysure experience? Overall experience. Get started with your Free Employer Profile. Your Staysure Reviews. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. If there is a problem with the password chosen this should be explained. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} Staysure. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} Staysure is a trading name of TICORP Limited. Lack of progression I would say but good vibes. } My mother was diagnosed with terminal cancer after taking a policy out. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Was this review helpful? Find out how we combat fake reviews. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. The advisor was very helpful and explained the various options available. Application. Friendly team with lot of knowledge. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. Isla Graciosa, 1 Verification can help ensure real people write reviews about real companies. didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. We will do everything possible to ensure that you receive a high standard of service. Then like us on Facebook and follow us on Twitter. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. document.dispatchEvent(initEvt); Thank you for posting a comment. a:active{ This was done because they said I owed them holiday which they asked me to take as compassionate leave. I dont know what Id have done without them. We class a complaint as any expression of dissatisfaction whether written or verbal.. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. The process to get the policy on my smartphone is too convoluted - passwords etc. In the end left the company with 66 pay in a cost of living crisis with child. PDF dxcdkie9wax5t.cloudfront.net This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. The support which is only a call away is fantastic. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} You deserve to be treated better especially for what youre getting paid.
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